FAQ's
We’re here to help. Any problems or questions you have, we've got your back - rain or shine, our support team will assist.
General Questions
We will send your new terminal already programed for easy plug and play. Just power on the terminal and connect to your internet / WIFI to start processing. If you need help, please call our Technical Support Team at 844-931-1923 option 3.
You’ll receive an email with a link to begin setting up your online gateway. The email will also list several contacts, should you require additional assistance.
You can contact 844-931-1923 option 3 or the gateway help desk. The gateway help desk number is provided in the initial welcome emails.
If your terminal is not working, please contact the Help Desk at (844) 931-1923 option 3.
Different terminals and point-of-sale systems have different procedures. If you are not sure how to batch out your terminal, please check the instruction manual or contact the Help Desk at (844) 931-1923 option 3 and we’ll walk you through the process to be sure it is batched properly.
All terminals shipped from our office will have instruction manuals. If an instruction manual was not provided, you can either:
– Call the Help Desk at (844) 931-1923 option 3 and we’ll walk you through any processes you need to perform on the terminal.
– Send an email to: [email protected]. Please include the name of your business, merchant ID number, and the terminal type.
Services
Just send us your EIN number reflecting the new name! Once we can verify the change with the IRS, we’ll update your account.
The new business owner would apply for merchant services under their name. Once this is approved, the business owner activates their new account and may begin processing under their MID. At this point, the existing MID would be closed.
You can call our support team at (844) 931-1923 option 2 and we’ll walk you through the process.
To update your banking information, request a Bank Account Update form. When the form is completed, fax it back to us at 800.339.7068, along with a copy of a voided check or bank letter. During this process, please do not close your prior bank account.
Still have Questions?
